Welcome to the ReachOut Family!

    1. ReachOut's Obligation

    2. Desired End State - Acquired Companies

    1. Shared Background of Understanding, Customer Experience, Employee Experience

    2. The ReachOut Way

    1. Client Segmentation and KPI’s - What defines success for us and our clients?

    2. How do we do this and keep KPI in alignment?

    1. The Customer Experience at ReachOut, How to get help and Keeping Track of it all

    2. The Employee Experience, The Ticket Process, and when interacting with our clients

    1. A Day in the Life of a L1 and L2, General Experience and Opportunities

About this course

  • 9 lessons
  • 3 hours of video content